Request Account Deletion

Last Updated: April 04, 2026

Account & Data Deletion Request

We respect your right to privacy and data protection. If you wish to delete your account and all associated data from our system, please fill out the form below.

What happens when you request deletion:

• Your account will be permanently deactivated
• All personal information will be removed from our active systems
• Your membership points and rewards will be forfeited
• Any pending reservations will be cancelled
• This action cannot be undone

Processing Time

Your deletion request will be processed within 7-14 business days. You will receive a confirmation email once your data has been deleted.

Deletion Request Form

Please provide the following information to process your request:

Email Address

Please enter the email address associated with your account.

Phone Number

This helps us verify your identity.

Reason for Deletion

Your feedback helps us improve our services.

Submit Deletion Request

Contact Us

If you have any questions about the deletion process, please contact us at:

• Email: [email protected]
• Address: 16th Grand Central Premier Hotel, Grand Central Premiere, Jl. Putri Merak Jingga No.3a, Kesawan, Kec. Medan Bar., Kota Medan, Sumatera Utara 20231